Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears or excessive wax.
All items that leave FRER, whether by delivery or personal pick-up are considered rented whether the renter chooses to use the equipment or not. No credit or refund is given for unused rental equipment.
No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.
Our renters have the option to accept or decline a damage waiver that covers damage to the items short of negligence, misuse, or weather. Please call or email us for further clarification.
Not for all items, our large inventory enables us to accommodate requests ranging from a single item order to large event orders. There are some items that are packaged in certain quantities that must be ordered in those quantities such as flatware, dishware, and napkins.
Deposits for items canceled 30 days or more prior to the delivery or customer pick-up date will be refunded in full. Cancellations made within 30 days of the event date are subject to a 25% cancellation fee. Tents and canopies canceled within 14 days, as well as any items canceled during the week of [...]
