Event Rental Frequently Asked Questions
No, as long as the items are not “delivery only” items then you have the option to pick-up and return items from us during our normal business hours. If you choose to pick-up items this will also save yourself from paying any delivery / pick-up fees. You are responsible for loading and unloading your own vehicle and you must bring your own moving blankets, ratchet straps, etc to transport the items safely. If items are damaged in transit then you may be assessed repair and / or replacement costs for the item(s).
We highly encourage all of our clients to count their items and test all equipment upon arrival to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call PRIOR to your event so we can remedy any issues. If FRER is not contacted PRIOR to the event about inaccurate counts or non-functioning items then all counts are considered to be correct, and all items are considered to be working.
To ensure proper placement and delivery of rental items, we highly encourage someone to be present for delivery.
Our Special Event Coordinators are happy to create a quote including delivery. For the most accurate quote possible we will need the exact delivery address as well as any specific time and delivery / pickup location parameters, and what items you are looking to have delivered.
Most forms of payment are accepted: we accept Visa, Mastercard, Discover, and American Express cards, as well as Cash payments. Checks are also accepted if the check is received at least 10 business days prior to the delivery date. Our installation / delivery crew cannot accept any form of payment at delivery for both your safety and theirs – please communicate payment information to the office prior to delivery date.
The damage waiver is 10% of the rental price and is not refundable. Acceptance of the Damage Waiver releases you, the renter, of damage done to the items short of negligence, misuse, or weather. You may decline the damage waiver whereby you assume responsibility for any and all damages. If the Damage Waiver is declined and items are damaged, repair and/or replacement costs will be assessed.
Some items do include setup and some do not. Please inquire on whether your rental items do include setup, some items can be setup for an additional fee.
Tents / canopies 20′ x 20′ or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer fire retardant letters to our clients upon request.
In the event that you have a non-emergency after-hours issue or question about your rental items, please call our general phone line and listen to the recording for a listing of after-hours contact phone numbers. If the situation is an emergency that requires police or fire assistance, please call 911.
Yes, there are a few situations that will cause permanent damage to our linens besides burn holes and mildew. Some examples are permanent marker (all colors), staples, pins, bingo markers and many adhesive products such as tape. If using tape, we suggest you purchase two-sided fabric tape from your local fabric store.
There is a high probability that mildew will grow. If linens are returned with mildew, replacement charges will be assessed. To avoid this, be sure all linens/napkins are completely dry prior to placing in the provided linen bag.
No. If possible, please rinse or scrape off the plates and silverware prior to return, but they do not need to be cleaned. Dishware and flatware will need to be placed back into the container in which it arrived, if it is not, additional charges may apply. A linen bag will be provided for used/dirty linens and we ask for them to be dry and shaken free of food before putting them into the bag.
Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears or excessive wax.
All items that leave FRER, whether by delivery or personal pick-up are considered rented whether the renter chooses to use the equipment or not. No credit or refund is given for unused rental equipment.
No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.
Our renters have the option to accept or decline a damage waiver that covers damage to the items short of negligence, misuse, or weather. Please call or email us for further clarification.
Give one of our Special Event Coordinators a call to discuss options that will work best for your event.
No. Our large inventory enables us to accommodate requests ranging from a single item order to large event orders.
Your remaining balance (total less deposit) is due the day of delivery or customer-pick up date
Deposits on items cancelled 30 days or more before delivery or customer pick-up date will be refunded in full. After that date, deleted items will be subject to a 25% cancellation fee. Tents/canopies cancelled within 10 days of the event and items cancelled the day of delivery/customer pick-up are subject to a 100% cancellation fee.
Please see the answer to Cancellation Policy question above.
Yes, upon reservation we require a 25% deposit that applies to your grand total. This ensures that the items will be held for your event.
Once you know your needs, we strongly recommend reserving the items to ensure availability for your event. Final item counts can always be adjusted up to three days prior to delivery or pick up without penalty.
Appointments are not necessary to visit the showroom, however, they are welcomed in order to provide phone coverage to offer you our full attention.
Monday – Friday: 8:30 AM – 5:00 PM
Saturday: 8:30 AM – 12:00 PM
Yes. We encourage customer visits to view our available inventory and our collection of event photographs. This proves to be extremely helpful when making decisions such as choosing/matching linen colors, selecting centerpiece items, etc. FRER can also provide customers with a formal quote to assist in the planning process. We highly suggest you bring in linen swatches or any personal linens you will be using to match or find the perfect color combination.
Both options are available. Please contact us for more information regarding delivery fees within our service area.
Customers may pick-up and transport virtually all of our items to any event location themselves. Some items are exempt from customer pick up, such as our Frame and Pole tents which must be installed by our staff due to safety reasons. Canopy or Pop-Up style tents are available for customer pick-up. Please consult with our Event Coordinators as to which items are delivery only.