FAQs

Do I need a fire permit for my tent?

By |2018-11-14T22:25:54-07:00May 26th, 2017||

Tents / canopies 20' x 20' or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer [...]

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What if I have an after-hours situation with my items?

By |2019-12-10T19:24:51-07:00December 23rd, 2014||

In the event that you have an after-hours issue or question about your rental items (including rental items not functioning or items that are missing), please call our general phone line and listen to the recording for a listing of after-hours contact phone numbers. If FRER is not told about a problem with items [...]

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Are there types of damage to linens that will result in replacement charges being assessed?

By |2018-11-14T22:31:59-07:00December 23rd, 2014||

Yes, there are a few situations that will cause permanent damage to our linens besides burn holes and mildew. Some examples are permanent marker (all colors), staples, pins, bingo markers and many adhesive products such as tape. If using tape, we suggest you purchase two-sided fabric tape from your local fabric store. [...]

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What if wet linens are placed in the provided linen bag at the conclusion of our event?

By |2018-11-14T22:32:38-07:00December 23rd, 2014||

There is a high probability that mildew will grow. If linens are returned with mildew, replacement charges will be assessed. To avoid this, be sure all linens/napkins are completely dry prior to placing in the provided linen bag.

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Do I have to clean the plates / flatware / linens after I use them?

By |2018-11-15T22:58:00-07:00December 23rd, 2014||

No. If possible, please rinse or scrape off the plates and silverware prior to return, but they do not need to be cleaned. Dishware and flatware will need to be placed back into the container in which it arrived, if it is not, additional charges may apply. A linen bag will be provided for [...]

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Are there any additional fees for returning linens with wax, glitter, or burn holes?

By |2018-11-14T22:35:11-07:00December 23rd, 2014||

Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears or excessive wax.

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Is the Damage Waiver refundable if all items are returned in good condition?

By |2018-11-14T22:37:23-07:00December 23rd, 2014||

No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.

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