Tents / canopies 20' x 20' or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer [...]
In the event that you have an after-hours issue or question about your rental items (including rental items not functioning or items that are missing), please call our general phone line and listen to the recording for a listing of after-hours contact phone numbers. If FRER is not told about a problem with items [...]
Yes, there are a few situations that will cause permanent damage to our linens besides burn holes and mildew. Some examples are permanent marker (all colors), staples, pins, bingo markers and many adhesive products such as tape. If using tape, we suggest you purchase two-sided fabric tape from your local fabric store. [...]
There is a high probability that mildew will grow. If linens are returned with mildew, replacement charges will be assessed. To avoid this, be sure all linens/napkins are completely dry prior to placing in the provided linen bag.
No. If possible, please rinse or scrape off the plates and silverware prior to return, but they do not need to be cleaned. Dishware and flatware will need to be placed back into the container in which it arrived, if it is not, additional charges may apply. A linen bag will be provided for [...]
Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears or excessive wax.
All items that leave FRER, whether by delivery or personal pick-up are considered rented whether the renter chooses to use the equipment or not. No credit or refund is given for unused rental equipment.
No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.
Our renters have the option to accept or decline a damage waiver that covers damage to the items short of negligence, misuse, or weather. Please call or email us for further clarification.
Give one of our Special Event Coordinators a call to discuss options that will work best for your event.
