Rental Delivery and Pick-Up Service

Event Rental Delivery & Pick-Up Information:

Rates and Calculations: Delivery and pick-up rates are calculated based on the distance from our warehouse and showroom and will be quoted upon request. Standard delivery and pick-up are to ground level. Additional fees may apply if:

  • There are stairs, sand, gravel, or obstacles preventing the use of our dollies or carts.
  • Items must be transported a significant distance from our vehicle.
  • Note: Please inform FRER before delivery if any of these challenges exist to allow for proper scheduling.

Pickup Requirements:

  • Tables and chairs must be disassembled and restacked.
  • Dishes and linens must be dry, free of food, and placed in their respective containers.
  • If these requirements are not met before pickup, additional breakdown or cleaning fees may apply.
  • All items must be accessible within the scheduled pickup timeframe. If not, the client must either return the items directly to us or pay an additional fee for a return trip.

Delivery and Pickup Schedule:

  • Typical hours: Monday – Saturday, 8:00 AM to 5:00 PM (excluding select holidays).
  • Outside these hours, additional labor fees may apply.
  • We require a minimum 3-hour delivery/pick-up window. Larger time frames are preferred.
  • If a specific or shorter delivery window is needed, please notify us ASAP, as our schedule fills quickly. An additional fee may apply for meeting tight timeframes.

Confirmation and Payment:

  • Delivery routes are finalized at the start of each week.
  • A confirmation email will be sent early in the week with:
    • Delivery and pickup timing.
    • A list of all items in your order.
    • Final payment details (if not already paid in full).

Reservation & Payment Policy:

Deposit Requirement:

  • A 25% deposit is required to reserve items. Reservations can be made via phone, email, or in person.
  • Payment Methods:
    • Credit/Debit Cards (Visa, MasterCard, Discover, American Express) are accepted over the phone, in person, or online through our secure payment link.
    • ACH Payments are accepted online but must be made at least 1 week before the event.
    • Cash is accepted in person or by mail. However, the reservation is not confirmed until the deposit is received.

Order Confirmation and Changes:

  • Final item counts are due 10 days before the scheduled pickup or delivery date.
  • Changes made within 10 days may incur additional fees.

Once the deposit is received, your order is guaranteed and reserved exclusively for you.

Cancellation Policy:

Tents and Canopies:

  • 31+ days prior to delivery or pick-up: Full deposit refund.
  • 11 – 30 days prior to delivery or pick-up: Deposit is non-refundable.
  • 0 – 10 days prior to delivery or pick-up: 100% cancellation fee applies.

All other items:

  • 31+ days prior to delivery or pick-up: Full deposit refund.
  • 1 – 30 days prior to delivery or pick-up: Deposit is non-refundable.
  • Day of delivery or pick-up: 100% cancellation fee applies.

Cleaning:

All items are provided clean and some are wrapped.

After your event:

  • Linens: Ensure they are dry, free of food, and placed in the provided linen bag.
  • Dishes: Rinse and return them to their containers.
  • Flatware:
    • Rinse with water and hand-dry immediately after use to prevent discoloration.
    • Avoid chemicals and abrasives to protect the coating.
    • Failure to follow these guidelines may result in replacement costs.
  • Glassware: Empty and place back in racks open-side down.