Event Rental FAQ

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Event Rental FAQ 2017-01-16T22:28:21+00:00

Event Rental Frequently Asked Questions

Do I need to count the items upon arrival? 2018-11-15T23:03:58+00:00

We highly encourage all of our clients to count their items upon arrival to ensure counts are correct. If counts are incorrect, please give us a call prior to your event so we can remedy any issues. If FRER is not contacted prior to the event about inaccurate counts then all counts are considered to be correct.

Do I need to be present for delivery? 2018-11-15T23:00:46+00:00

To ensure proper placement and delivery of rental items, we highly encourage someone to be present for delivery.

How much is the delivery fee? 2018-11-14T22:20:39+00:00

Our Special Event Coordinators are happy to create a quote including delivery. For the most accurate quote possible we will need the exact delivery address as well as any specific time and delivery / pickup location parameters, and what items you are looking to have delivered.

What forms of payment do you accept? 2018-11-14T22:22:18+00:00

Most forms of payment are accepted: we accept Visa, Mastercard, Discover, and American Express cards, as well as Cash payments. Checks are also accepted if the check is received at least 10 business days prior to the delivery date.

What is the damage waiver? 2018-11-14T22:23:25+00:00

The damage waiver is 10% of the rental price and is not refundable.  Acceptance of the Damage Waiver releases you, the renter, of damage done to the items short of negligence, misuse, or weather.  You may decline the damage waiver whereby you assume responsibility for any and all damages. If the Damage Waiver is declined and items are damaged, repair and/or replacement costs will be assessed.

Does my rental include setup? 2018-11-14T22:24:24+00:00

Some items do include setup and some do not. Please inquire on whether your rental items do include setup, some items can be setup for an additional fee.

Do I need a fire permit for my tent? 2018-11-14T22:25:54+00:00

Tents / canopies 20′ x 20′ or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer fire retardant letters to our clients upon request.

What if I have an after-hours situation with my items? 2018-11-14T22:26:38+00:00

In the event that you have a non-emergency after-hours issue or question about your rental items, please call our general phone line and listen to the recording for a listing of after-hours contact phone numbers. If the situation is an emergency that requires police or fire assistance, please call 911.

Are there types of damage to linens that will result in replacement charges being assessed? 2018-11-14T22:31:59+00:00

Yes, there are a few situations that will cause permanent damage to our linens besides burn holes and mildew. Some examples are permanent marker (all colors), staples, pins, bingo markers and many adhesive products such as tape. If using tape, we suggest you purchase two-sided fabric tape from your local fabric store.

What if wet linens are placed in the provided linen bag at the conclusion of our event? 2018-11-14T22:32:38+00:00

There is a high probability that mildew will grow. If linens are returned with mildew, replacement charges will be assessed. To avoid this, be sure all linens/napkins are completely dry prior to placing in the provided linen bag.

Do I have to clean the plates / flatware / linens after I use them? 2018-11-15T22:58:00+00:00

No. If possible, please rinse or scrape off the plates and silverware prior to return, but they do not need to be cleaned. Dishware and flatware will need to be placed back into the container in which it arrived, if it is not, additional charges may apply. A linen bag will be provided for used/dirty linens and we ask for them to be dry and shaken free of food before putting them into the bag.

Are there any additional fees for returning linens with wax, glitter, or burn holes? 2018-11-14T22:35:11+00:00

Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears or excessive wax.

What if I don’t use some of my rental items? 2018-11-14T22:36:51+00:00

All items that leave FRER, whether by delivery or personal pick-up are considered rented whether the renter chooses to use the equipment or not. No credit or refund is given for unused rental equipment.

Is the Damage Waiver refundable if all items are returned in good condition? 2018-11-14T22:37:23+00:00

No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.

What happens when something gets broken? 2018-11-14T22:38:24+00:00

Our renters have the option to accept or decline a damage waiver that covers damage to the items short of negligence, misuse, or weather. Please call or email us for further clarification.

How do I determine what size of dance floor, tent or how many glasses I need for my event? 2018-11-14T22:42:21+00:00

Give one of our Special Event Coordinators a call to discuss options that will work best for your event.

Do you have a minimum order requirement for any of your items? 2018-11-14T22:43:32+00:00

No. Our large inventory enables us to accommodate requests ranging from a single item order to large event orders.

When is the final payment due? 2018-11-14T23:20:38+00:00

Your remaining balance (total less deposit) is due the day of delivery or customer-pick up date

What is your cancellation policy? 2018-11-14T23:23:38+00:00

Deposits on items cancelled 30 days or more before delivery or customer pick-up date will be refunded in full. After that date, deleted items will be subject to a 25% cancellation fee. Tents/canopies cancelled within 10 days of the event and items cancelled the day of delivery/customer pick-up are subject to a 100% cancellation fee.

Is my deposit refundable? 2018-11-14T23:24:27+00:00

Please see the answer to Cancellation Policy question above.

Do I need to put down a deposit to reserve items? 2014-12-23T23:31:53+00:00

Yes, upon reservation we require a 25% deposit that applies to your grand total. This ensures that the items will be held for your event.

How far in advance do I need to reserve my items? 2018-11-14T23:25:30+00:00

Once you know your needs, we strongly recommend reserving the items to ensure availability for your event. Final item counts can always be adjusted up to three days prior to delivery or pick up without penalty.

Do I/we need an appointment to visit the showroom? 2018-11-14T23:27:07+00:00

Appointments are not necessary to visit the showroom, however, they are welcomed in order to provide phone coverage to offer you our full attention.

What are your Showroom Hours? 2018-11-14T23:27:44+00:00

Winter Showroom Hours:
Monday – Friday: 9:00 AM – 4:30 PM
Saturday & Sunday: Closed

Thanksgiving Hours:
Wed Nov 21: 9:00 AM – 3:00 PM
Thurs Nov 22 – Sun Nov 25: Closed
Mon Nov 26 – Fri Nov 30: 9:00 AM – 4:30 PM

Do you have a showroom? 2018-11-14T23:28:16+00:00

Yes. We encourage customer visits to view our available inventory and our collection of event photographs. This proves to be extremely helpful when making decisions such as choosing/matching linen colors, selecting centerpiece items, etc. FRER can also provide customers with a formal quote to assist in the planning process. We highly suggest you bring in linen swatches or any personal linens you will be using to match or find the perfect color combination.

Do you deliver rental items or do I have to pick them up? 2018-11-14T23:28:48+00:00

Both options are available. Please contact us for more information regarding delivery fees within our service area.

My event is in another state/out of your delivery range. Can I still rent items? 2018-11-14T23:29:21+00:00

Customers may pick-up and transport virtually all of our items to any event location themselves. Some items are exempt from customer pick up, such as our Frame and Pole tents which must be installed by our staff due to safety reasons. Canopy or Pop-Up style tents are available for customer pick-up. Please consult with our Event Coordinators as to which items are delivery only.

What areas of Colorado do you serve? 2018-11-14T23:29:56+00:00

Front Range Event Rental serves Northern Colorado including places such as Fort Collins, Loveland, Windsor, Berthoud, Greeley, and Estes Park.